Junior Account Manager

Salary: Upto £28k plus company annual bonus based on KPIs

We are seeking an energetic, organised, and motivated individual to join an Account Management team in a new role as a Junior Account Manager. In this position, you will work closely with the Account Managers to support clients, ensuring their success. This is a fantastic opportunity for someone looking to start their career in Account Management.

Key Responsibilities:

• Regularly check in with clients.
• Track and manage support tickets from clients, ensuring problems are understood and resolved efficiently.
• Identify opportunities for upselling and growth, contributing to the company’s revenue goals.
• Maintain comprehensive product knowledge, staying updated on feature releases and product developments.
• Collaborate with Account Managers, promoting knowledge sharing and industry updates across the team.
• Develop a strong understanding of the publishing industry and the competitive landscape.
• Communicate client feature requests to the Product team to support prioritisation in future development.

Requirements:

• A tech-savvy individual with the ability to quickly learn and adapt to new systems.
• Excellent communication skills, able to manage and juggle multiple client requests.
• Strong organisational skills are key to success in this role.
• Ability to work well within a team, but also take initiative where needed.
• A keen interest in digital media, publishing, or SaaS industries.

This role offers a clear path into Account Management and provides a fantastic opportunity to develop your skills while contributing to the growth and success of clients. If you’re passionate about client success and digital transformation, we’d love to hear from you!