Administration and Customer Support Assistant

Salary: upto £12p/h

Are you organised, detail-oriented, and passionate about delivering outstanding customer service? This is a fantastic opportunity for someone looking to start or build their career in a busy office environment. We are looking for someone who is enthusiastic, reliable and has strong communication skills.

Key Responsibilities:

As the Service Office Assistant, you’ll play a central role in the day-to-day operations, ensuring customers feel valued and supported. Key duties include:

• Order Processing: Take orders and enter them accurately into the computer system.
• Customer Interaction: Answer customer questions via phone or email, direct queries appropriately, and provide a friendly, efficient service.
• Clerical & Reception Duties: Answer calls, mail correspondence, process orders and invoices, and manage filing.
• Document Management: Produce correspondence, quotes, sales support forms, and bespoke order forms as needed, ensuring all documents are accurate.
• Record-Keeping: Maintain accurate records, conduct product/customer research, and compile data as needed.
• Client and Visitor Support: Manage visitors, handle refreshments, and ensure a warm, professional welcome.

Skills and Qualifications:

To succeed in this role, you’ll need:

• Customer Care Skills: A friendly and professional manner with a commitment to excellent service.
• Confident Communication: Strong telephone and written communication skills.
• IT Proficiency: Familiarity with Microsoft Office Suite; in particular intermediate Excel.
• Attention to Detail: Ensuring accuracy in all tasks, especially data entry.
• Organisational Skills: The ability to prioritise efficiently and keep things running smoothly.
• Team Player with Initiative: Able to work both independently and collaboratively with a motivated, proactive approach.
• Reliability and Enthusiasm: A positive attitude and a reliable work ethic.