Service Engineer (Photocopier/Print)

Salary: £30k – £35k

Job Description

Are you an experienced Print Engineer or have a technical background in IT? An exciting opportunity has arisen with a small business. This role involves the installation, servicing, and maintenance of multifunctional printers (MFPs), copiers, and managed print devices across client sites in Kent. The ideal candidate will have a strong technical background, excellent problem-solving skills, and a customer-focused approach to ensure high-quality service delivery.

Key Responsibilities:

• Install, configure, and maintain MFPs, printers, and photocopiers at client locations.
• Diagnose and repair hardware faults, software issues, and connectivity problems.
• Perform routine servicing and preventative maintenance to optimise device performance.
• Provide technical support and troubleshooting assistance remotely and on-site.
• Assist with setting up print management software and network integration.
• Conduct user training to help clients get the most out of their print solutions.
• Maintain accurate records of service visits, repairs, and parts used.
• Stay up to date with the latest print technologies and troubleshooting methods.

Requirements:

• Previous experience as a Print Engineer or a strong IT background.
• Strong knowledge of MFPs, copiers, and print management software (e.g., PaperCut, Equitrac).
• Understanding of networking and connectivity (TCP/IP, Wi-Fi, printer drivers).
• Excellent fault-finding and diagnostic skills.
• Ability to work independently and manage service schedules effectively.
• Full UK driving licence (as travel to client sites is required).
• Strong customer service and communication skills.

Desirable Skills:

• Experience working with brands such as Ricoh, Konica Minolta, Sharp, Kyocera, or HP.
• IT qualifications or certifications in networking or print management software.
• Knowledge of cloud printing solutions and secure print technologies.

This is a fantastic opportunity for a skilled Print Engineer looking to join a company that values expertise, professional growth, and exceptional customer service.